I am big on first impressions and was hesitant to have Air One A/C come back to my home; however, I'm very happy that I did. Immanuel, the technician, came to replace the copper line insulation that, due to wear and tear, had left my copper line exposed. He did this free of charge and gave me peace of mind knowing that my copper line would be protected for many years to come. Air One A/C went above and beyond to make sure that I was satisfied with their work, and what I truly appreciated was the fact that they were very receptive of my feedback and used it as a learning experience. Should I have any future needs, I now feel that I can trust them with my home, which is really important for me.
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(7/31/2024) The tech, Ruben, that came out to work on my AC unit was nice, but he was quick to tell me that the reason why my unit was not working was because the capacitor was low on charge. He was also quick to tell me that he had that part in his truck and could switch it out. When he switched it out, it didn’t fix the issue, and he said that sometimes there’s a 5 minute delay. Twenty minutes later, the ac unit was still not turning on. He continued to run “diagnostics” and ended up going to look at my furnace. Almost an hour later, he finally decided to open the ac unit to look at the coils from the inside and asked if I wanted it cleaned. Later I would find out that just for him using MY water hose and water supply to remove the dirt from the coils would cost $189 should I not decide to join their VIP membership. Once open, he realized that the issue was that somehow high pressure had tripped the switch found inside the ac unit and for switching it back on, which is considered a Level 1 Service, would cost $142. I told him to put back the old capacitor since that was not the issue and also was going to cost $475, when you can buy it online for $99! It seemed very shady that he was so quick to say it was the capacitor. I ended up paying $391 and that’s only after I asked that he call someone to see if the service fee of $99 would be waived. Most companies automatically apply the service fee cost if work is done, but apparently, this company operates differently unless you are referred by someone, which was my case. I signed up for their VIP membership, but only because it would have been more expensive if I didn’t. I also noticed that the insulation was left ripped open (picture shared) off the line set and the copper is exposed. The tech didn’t bother to try to mention that before he left or try to fix it or tell me to fix it if it’s not something the company does.
