Reviews

"Will Definitely Use This Company Again"

Service rep. Showed up on time. Listen to all concerns and then addressed them and repaired the problem . Explained his repair and was finished within an hour. Friendly, clean and professional. Will definitely use this company again.

Brooke G.

"Great Local Business"

I use Air One Air Conditioning a couple of times a year to give maintenance to my AC or Heater unit. Their techs are knowledgeable and efficient specifically their tech named Ricky. He has been out to my house a few times now and every time he is able to solve the issue or offer a solution. Their techs are not pushy when offering up services and specials. In the past years, they have helped me with our plumbing issues and leaky faucet too but Im not sure if they offer those services anymore but I would call them anyway. Overall this is a great local business in the community that I took a chance on a few years ago and I have not been disappointed. Thanks so much to the staff they are always courteous on the phone, customer service is great and they offer reasonable prices.

Happy Customer

"Pleasant & Professional"

On our first encounter, we dealt directly with the owner. On our second encounter, we dealt with the most polite installers I have ever met. Today we had the pleasure of having Ricky do a minor repair to our furnace. He was very pleasant and professional.

Happy Customer

"Prompt & Honest"

I have used Air One Air Conditioning & Heating several times in three homes. They are prompt and extremely honest. We had a new heating unit that was installed by another and it would just turn off. They went through the unit and called the manufacturer and discovered that the installer set the unit up incorrectly. They made a few changes according to the specs and our unit is working perfectly. We had one unit that stopped and they discovered it was under warranty so there was no charge. I highly recommend them, for their honesty and great work. We also use them in our business. It is without hesitation that I can recommend this company, thanks Air One for always doing a great job.

Terry H.

"Thank you so much, Air One, for your honesty and professionalism"

Amazing service! Richard was very informative and I felt very educated on the products we are receiving. Can’t wait for the installments. Thank you so much, Air One, for your honesty and professionalism!

Viviana G.

"Air One is a great company from top to bottom!"

Last summer we had a new a/c unit installed by Air One Air Conditioning, Heating & Plumbing. The unit is working perfectly! Today was our first scheduled maintenance. Ricky arrived right on time. His appearance was very neat & he had a very friendly manner. We discussed what services he was going to do & then he went to work. When he was finished we completed some paperwork & he was off to his next job. Air One is a great company from top to bottom! Reasonable prices & great (fast) service. I highly recommend them!

Bob H.

"You well never go wrong with this company"

Honest, reliable, and great prices. You well never go wrong with this company. Trina in the office is amazing and Richard gave us options and resolved our issues without sales pressure, met all my concerns, and answered all my questions without any hesitation. I definitely recommend Air One heating and air.

Robert K.

"Customer service was excellent"

Great prices and their customer service was excellent. Will definitely be recommending them to friends and family.

Kuka M.

"Gave me some really good tips and advice about my A/C"

The owner/operator Richard was outstanding, came and fixed the problem immediately, and gave me some really good tips and advice about my A/C.

Edward S.

"Let us know all our options & was very straightforward"

Ricky was great! Let us know all our options & was very straightforward. I really appreciate his honesty. We will definitely use Air One in the future!!

Sergio F.

"Extremely reliable, professional and courteous"

We have been doing business with Air One for about a year now. They saved our bacon last summer when our AC went out and the temp was 112! We have found them to be extremely reliable, professional and courteous. I highly recommend them!

Robert H.

"Provide great customer service even after the install has been completed"

Richard Lozano did a superb job in beating out the competition with the great offer and customer service. When Richard came to my home, he made me feel comfortable and no pressure at all to purchase an A/C unit from him. He gave me time to think about it while I also entertained other offers I had already received. In the end, it was Richard who went above and beyond his job as well as educated me in how the system would work. Richard knew what was best for my house and answered all of my questions. Air One Heating and Air Conditioning made it easy to get a new A/C unit and worked with my schedule. From the time of the transaction to the time of the final installation day, they did not disappoint. Richard III and Joe were the two technicians that came to my house to set up my new system. Along the way, both Richard III and Joe explained what they were doing. The installation took about 3 days to complete, but after each day they worked, they would vacuum and clean up any items on the ground. There were 2 other technicians who helped a few hours, one was Albert and the other I cannot remember his name but he had just started working with Air One. Richard III was the one to finish the installation on the final day and made sure I had received everything that was on my offer. Richard III also made sure my thermostat and system were working properly. I am glad I chose this company for their superb customer service and great work done. Richard III also came out the day the HERS test was performed and made sure everything was set up for the HERS tester. The test passed with flying colors. Now I have a brand new working A/C unit that came at a great price for the hot summer days. I want to thank Richard and his team for what they did for me and continue to provide great customer service even after the install has been completed. I would HIGHLY recommend them as the company to purchase your A/C unit with. They truly care about their customers and making sure they are happy with the service provided. Thank you guys again!

Happy Customer

"They have a customer for life!"

Well from the time I tried to set an appointment and they answered on the 1st ring to today when they showed up to preform my service I could not be more happy about the service!! I would recommend this guy or this company to anyone. They have a customer for life!

Jason D.

"You know what you are getting with their service"

The communication leading up to the service was timely, detailed, and through multi-media [text, voicemail, and email]. The triage and diagnosis of the problem were spot on. The alternatives were to repair the problem or replace A/C were appropriate. The estimates were in line with competitors. Workmanship was fast, complete, and with quality. Our issue was resolved correctly the first time, within the timeframe projected, and at the cost projected. You know what you are getting with their service.

Darroll L.

"A company that truly is honest and cares about their customers"

Excellent Service! Their professional, took their time to inspect everything, explained everything thoroughly, and price is reasonable. Makes a big difference to have a company that truly is honest and cares about their customers! Would recommend to anyone in the inland empire!

Katherine L.

"AC is up and running, service was great and price was affordable"

My AC unit broke down in my back house when the summer temperature was 102. Air one showed up the same day to give me an estimate, they were able to install a Samsung mini split unit the next day. AC is up and running, service was great and price was affordable. I will definitely use them again if my other unit goes down.

Jimmy R.

"Fair and honest pricing"

A+ customer service. They were able to come out the same day during the hottest time! A/C wasn't cooling and Ronald did an excellent job in diagnosing and fixing the issue the same day! This is a company I will definitely be using in the future and highly recommend. Fair and honest pricing. Glad I found them!

Erick V.

"Came out to my home within a matter of hours and had the issue resolved in 20 minutes"

I had a great experience with Air One, Rocky came out to my home within a matter of hours and had the issue resolved in 20 minutes. I didn't realize the importance of maintaining the outdoor AC and he showed me the areas that need to be kept up and replaced the broken part. Grateful that I only had to endure one day of the summer without AC. Thanks!

Nicole R.

"Always on time, very friendly and respectful"

My dad recommended this company to me. They do excellent work. They were always on time, very friendly and respectful. They explained to me what was going on with my A/C without making me feel like an idiot. I've since had them out twice and they will be the first ones I call the next time there is an issue with my heating/air.

Daniel H.

"Compassionate and caring individual, and this company has serious customer service"

My AC system went out and where I live the temperature was 105 degrees last night. Von from The Cold Zone got the call from my Home Warranty company at 9:20 PM last night and called us at 9:45 PM. He came about 70 miles from Highland to La Quinta to service our AC and got to my home before 9 AM - the next day, for a home warranty call. He was fast, friendly and very efficient. He had my AC, with a blown capacitor, up and working in 30 minutes. What a relief! And this was on a Sunday morning. I cannot stress more, what great service this was, under the agreement, he could have waited until Monday, but he is a compassionate and caring individual, and this company has serious customer service. Please give him and that company a chance to do your work if you need help.

Scott D.